VeriTrace Intelligence Limited Version 1.0 (working draft) — Last updated 26 July 2026 Governed by the laws of England and Wales
Important: these Terms govern all engagements between VeriTrace Intelligence Ltd ("VeriTrace", "we", "us", "our") and the Client. By instructing VeriTrace, the Client agrees to be bound by these Terms.
This document is not legal advice. Clauses 8 and 9 (Liability and Reports) are the highest-risk sections of this document and should be reviewed by a solicitor before these Terms are relied on commercially. Everything else is complete and ready for internal use, pending that review.
Parties
Service provider: VeriTrace Intelligence Ltd, a company registered in England and Wales, company number 17305629, registered office 61 Bridge Street, Kington, HR5 3DJ, United Kingdom. Contact: enquiries@veritraceintelligence.com
Client: the individual, company, or organisation named in the engagement letter, proposal, or written instruction issued by VeriTrace.
Definitions
"Engagement" means any instruction, commission, project, or retainer agreement between VeriTrace and the Client. "Report" means any written, digital, or verbal intelligence product, assessment, or briefing produced under an Engagement. "Subject" means any individual, company, or entity under investigation or assessment in an Engagement.
Scope of services
VeriTrace provides open-source intelligence (OSINT) research, due diligence, and fraud intelligence reporting. We do not undertake surveillance, pretexting, unauthorised device access, or any activity requiring a Security Industry Authority licence. The scope of each Engagement is set out in the relevant proposal or engagement letter.
Instructing us
An Engagement begins once the Client has confirmed a proposal in writing (including by email) and, where applicable, made any required deposit payment.
Fees and payment
Fees are as set out in the proposal or price list current at the time of instruction. A 50% deposit is payable upon acceptance of the proposal, with the remaining 50% due on delivery of the final report. Payment is due within 14 days of the date of the final invoice. Late payment may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.
VAT
Prices quoted are exclusive of VAT where applicable.
Timelines
Delivery timelines are estimates given in good faith and depend on the availability and nature of open-source information. VeriTrace will notify the Client promptly of any material delay.
Client obligations
The Client confirms that instructions are lawful and that they have a legitimate reason for requesting the work. VeriTrace reserves the right to decline or terminate any Engagement it reasonably believes is unlawful, unethical, or intended to harass, stalk, or harm any individual.
Limitation of liability
This clause is not yet drafted. It needs to set an appropriate liability cap (commonly tied to fees paid, or a fixed amount matching VeriTrace's professional indemnity cover of £500,000), address exclusions for indirect or consequential loss, and confirm that nothing in this clause excludes liability for death, personal injury, or fraud, which cannot be excluded by law under any circumstances. This section must not be published or relied on until a solicitor has drafted or approved it.
Nature and use of reports
Reports reflect information reasonably available from open sources at the time of research, are graded for confidence and reliability, are not guarantees of fact, and are not a substitute for legal, financial, or professional advice.
Confidentiality
Both parties agree to keep confidential all information disclosed under an Engagement, except where disclosure is required by law or regulation, or where information is already public.
Data protection
VeriTrace processes personal data in accordance with UK GDPR and our Privacy Notice. Where an Engagement involves personal data about third-party Subjects, the Client confirms they have a lawful basis for commissioning the research.
Consumer clients — right to cancel
Where the Client is a consumer (not acting for business purposes), the Consumer Contracts Regulations 2013 give a 14-day cancellation right. Where the Client requests work to begin within that period, they acknowledge that cancellation after work has started may result in a charge proportionate to work completed.
Termination
Either party may terminate an Engagement in writing. The Client remains liable for fees for work completed up to the date of termination.
Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
